Legal guarantees
1. The Panavision Commercial Guarantee contract
Product quality and customer satisfaction are at the heart of the company's priorities. Panavision , the Commercial Guarantee Panavision » allows you to benefit in certain cases from a repair or replacement of defective items according to the conditions defined below.
The Commercial Guarantee supplements the legal guarantees of conformity and hidden defects, the validity of which is not affected by this Commercial Guarantee.
Who provides the Commercial Guarantee Panavision ?
The Commercial Guarantee Panavision is granted to you by the company ???, a simplified joint stock company, with capital of ??? euros, having its registered office at ???, registered in the Paris Trade and Companies Register under number ???, intra-community VAT number: ??? email: boutique@panastore.fr (“ ??? ”).
Who can benefit from the Commercial Guarantee? Panavision ?
The Panavision Commercial Guarantee benefits individuals demonstrating ownership of a product. Panavision covered under the Commercial Guarantee Panavision :
Either for having been the first buyer from ??? or an affiliated store that is a member of the network Panavision , or having been the first beneficiary in the case of a gift. Proof of these qualities can be provided by producing the defective product and its proof of purchase (receipt, order confirmation) as well as the identification code appearing inside the product.
What is the period during which a person can invoke the Commercial Guarantee??? ?
As soon as you notice a defect in a product marketed by ???, you should inform the latter according to the procedures described below.
The Commercial Guarantee is granted for life.
What are the terms of implementation of the Commercial Guarantee?
If the product was purchased on the panastore.fr website :
To implement the Panavision Commercial Guarantee, you must first send your complaint via the following e-mail boutique@panastore.fr, indicating your order number and attaching photographs, explanations and any other element allowing you to demonstrate the alleged defect.
Thanks to these elements, Panavision services will be able to establish an initial diagnosis and tell you whether the damage observed falls within the scope of the Commercial Guarantee. Panavision or not.
If – at the end of this first diagnosis – the conditions for implementing the Commercial Guarantee Panavision seems united, the services of Panavision will send you the product return form which you will need to complete. Upon receipt of the product, Panavision will carry out a thorough check to verify whether the conditions of the Commercial Guarantee Panavision are united. If the Commercial Guarantee Panavision is applicable, we will let you know if the product is eligible for repair or replacement. If the affected product needs to be replaced and no identical product is available, Panavision will offer to replace it with an equivalent or close product.
Products must be returned according to Panavision's instructions. Shipping costs relating to the return of products not authorized by panavision will be your responsibility, unless panavision agrees to take charge of these.
For a purchase made in a store Panavision operated by ??? or an affiliate member of the network Panavision :
If you purchased your product from a store operated by ??? or an affiliate member of the network Panavision , you will need to register on the boutique@panastore.fr website, in order to be able to activate your Commercial Guarantee Panavision . You will need to provide: your first and last name, a valid email address, as well as the identification code of your product which can be found on the label inside it.
We then invite you to come to a store Panavision operated by ??? or through an independent affiliate with your proof of purchase and the applicable product. A first examination of the product will then be carried out to ensure that the conditions of the Commercial Guarantee Panavision are united. If – at the end of this first diagnosis – the Commercial Guarantee conditions Panavision seem united, the store Panavision concerned will be responsible for returning the product to the services of Panavision , it being specified that you will not bear the costs of returning the product.
Upon receipt of the product, we will carry out a thorough check to verify whether the conditions of the Commercial Guarantee Panavision are united. If the Commercial Guarantee Panavision is applicable, we will let you know if the product is eligible for repair or replacement. If the affected product needs to be replaced and no identical product is available, Panavision will offer to replace it with an equivalent or close product.
For a purchase from a physical retailer or a website other than panastore.fr :
??? does not process complaints made concerning products sold by physical or internet resellers not bearing the brand Panavision and not operated by ??? or an affiliate Panavision . We invite you to contact the retailer from whom you made your purchase with your original purchase invoice and the product , to determine with the latter whether it intends to offer a commercial guarantee. Our customer service will not process purchases made from resellers and sites other than the panastore.fr website .
How much does the Commercial Guarantee cost? Panavision ?
The Commercial Guarantee Panavision is included in the purchase price of the product concerned: it does not give rise to additional charges!
Which products are covered by the Commercial Guarantee Panavision ?
The Commercial Guarantee Panavision concerns products identified as “lifetime guarantee” on the product sheet of the product concerned, within the scope defined below:
What defects are covered by the Commercial Guarantee Panavision ?
The Commercial Guarantee Panavision covers only the defects listed exhaustively below – with the exception of any other defects.
Seam defects:
Ripped/Detached Strap Top
Bag seams that relax
Zip seams coming undone
Ripping seams
The following defects relating to the buckles and interior pockets:
Torn pockets
Broken curls
Broken zipper pull
Insufficient fabric length (fabric with a hole at the seam)
Defective snap button
Broken elastic
Are not covered under the Commercial Guarantee Panavision :
Cut/tear in fabric
Stain
Damaged fabric
Faded/faded fabric
Burn
Bottom of the bag damaged or worn
Scratch(es) especially on snaps, zips or imitation leather elements
Attachment / Clasps of attached handles
Hole in the canvas
Labor costs and damages attributable to work carried out by third parties, other than ??? or any repairer approved by us, are not covered by the Commercial Guarantee Panavision .
What are the cases of exclusion from the Commercial Guarantee Panavision ?
The Commercial Guarantee Panavision only applies when the product is used normally for its intended purpose. Are not considered normal uses of the product:
Loading a backpack with a weight greater than 25 kg, carrying inappropriate objects (sharp, objects emitting intense heat/cold, animals or other), prolonged exposure of the product to hot or cold temperatures significant cold (less than 0 degrees celsius or more than 50 degrees celsius),
Exposure to abrasive products and surfaces as well as solvents, acids, water, etc.
The Commercial Guarantee Panavision will also not apply in any of the following scenarios:
Normal wear and tear of the product,
Of voluntary degradation,
Damage during transport in inappropriate conditions (if applicable, you must contact the transport company),
Defect resulting from maintenance or repair falling within the scope of the Commercial Guarantee Panavision , made by third parties, other than ??? or any repairer approved by us. Indeed, repairs do not fall within the scope of the Commercial Guarantee. Panavision can be carried out by any third party of your choice. Regarding repairs falling within the scope of the Commercial Guarantee Panavision , these must be carried out by ??? or any repairer approved by us, failing which you will no longer be able to benefit from the Commercial Guarantee Panavision .
The Commercial Guarantee is limited to the price of the product concerned, and does not cover indirect damage. In the event of a replacement, an equivalent or close product is offered with a value at least equal to that of the price paid for the item under which the Commercial Guarantee is implemented.
What is the territorial scope of the Commercial Guarantee? Panavision ?
The Commercial Guarantee Panavision applies to all product purchases Panavision carried out in mainland France, subject to the above conditions.
The Commercial Guarantee supplements the legal guarantees of conformity and hidden defects, the validity of which is not affected by this Commercial Guarantee.
Who provides the Commercial Guarantee Panavision ?
The Commercial Guarantee Panavision is granted to you by the company ???, a simplified joint stock company, with capital of ??? euros, having its registered office at ???, registered in the Paris Trade and Companies Register under number ???, intra-community VAT number: ??? email: boutique@panastore.fr (“ ??? ”).
Who can benefit from the Commercial Guarantee? Panavision ?
The Panavision Commercial Guarantee benefits individuals demonstrating ownership of a product. Panavision covered under the Commercial Guarantee Panavision :
Either for having been the first buyer from ??? or an affiliated store that is a member of the network Panavision , or having been the first beneficiary in the case of a gift. Proof of these qualities can be provided by producing the defective product and its proof of purchase (receipt, order confirmation) as well as the identification code appearing inside the product.
What is the period during which a person can invoke the Commercial Guarantee??? ?
As soon as you notice a defect in a product marketed by ???, you should inform the latter according to the procedures described below.
The Commercial Guarantee is granted for life.
What are the terms of implementation of the Commercial Guarantee?
If the product was purchased on the panastore.fr website :
To implement the Panavision Commercial Guarantee, you must first send your complaint via the following e-mail boutique@panastore.fr, indicating your order number and attaching photographs, explanations and any other element allowing you to demonstrate the alleged defect.
Thanks to these elements, Panavision services will be able to establish an initial diagnosis and tell you whether the damage observed falls within the scope of the Commercial Guarantee. Panavision or not.
If – at the end of this first diagnosis – the conditions for implementing the Commercial Guarantee Panavision seems united, the services of Panavision will send you the product return form which you will need to complete. Upon receipt of the product, Panavision will carry out a thorough check to verify whether the conditions of the Commercial Guarantee Panavision are united. If the Commercial Guarantee Panavision is applicable, we will let you know if the product is eligible for repair or replacement. If the affected product needs to be replaced and no identical product is available, Panavision will offer to replace it with an equivalent or close product.
Products must be returned according to Panavision's instructions. Shipping costs relating to the return of products not authorized by panavision will be your responsibility, unless panavision agrees to take charge of these.
For a purchase made in a store Panavision operated by ??? or an affiliate member of the network Panavision :
If you purchased your product from a store operated by ??? or an affiliate member of the network Panavision , you will need to register on the boutique@panastore.fr website, in order to be able to activate your Commercial Guarantee Panavision . You will need to provide: your first and last name, a valid email address, as well as the identification code of your product which can be found on the label inside it.
We then invite you to come to a store Panavision operated by ??? or through an independent affiliate with your proof of purchase and the applicable product. A first examination of the product will then be carried out to ensure that the conditions of the Commercial Guarantee Panavision are united. If – at the end of this first diagnosis – the Commercial Guarantee conditions Panavision seem united, the store Panavision concerned will be responsible for returning the product to the services of Panavision , it being specified that you will not bear the costs of returning the product.
Upon receipt of the product, we will carry out a thorough check to verify whether the conditions of the Commercial Guarantee Panavision are united. If the Commercial Guarantee Panavision is applicable, we will let you know if the product is eligible for repair or replacement. If the affected product needs to be replaced and no identical product is available, Panavision will offer to replace it with an equivalent or close product.
For a purchase from a physical retailer or a website other than panastore.fr :
??? does not process complaints made concerning products sold by physical or internet resellers not bearing the brand Panavision and not operated by ??? or an affiliate Panavision . We invite you to contact the retailer from whom you made your purchase with your original purchase invoice and the product , to determine with the latter whether it intends to offer a commercial guarantee. Our customer service will not process purchases made from resellers and sites other than the panastore.fr website .
How much does the Commercial Guarantee cost? Panavision ?
The Commercial Guarantee Panavision is included in the purchase price of the product concerned: it does not give rise to additional charges!
Which products are covered by the Commercial Guarantee Panavision ?
The Commercial Guarantee Panavision concerns products identified as “lifetime guarantee” on the product sheet of the product concerned, within the scope defined below:
What defects are covered by the Commercial Guarantee Panavision ?
The Commercial Guarantee Panavision covers only the defects listed exhaustively below – with the exception of any other defects.
Seam defects:
Ripped/Detached Strap Top
Bag seams that relax
Zip seams coming undone
Ripping seams
The following defects relating to the buckles and interior pockets:
Torn pockets
Broken curls
Broken zipper pull
Insufficient fabric length (fabric with a hole at the seam)
Defective snap button
Broken elastic
Are not covered under the Commercial Guarantee Panavision :
Cut/tear in fabric
Stain
Damaged fabric
Faded/faded fabric
Burn
Bottom of the bag damaged or worn
Scratch(es) especially on snaps, zips or imitation leather elements
Attachment / Clasps of attached handles
Hole in the canvas
Labor costs and damages attributable to work carried out by third parties, other than ??? or any repairer approved by us, are not covered by the Commercial Guarantee Panavision .
What are the cases of exclusion from the Commercial Guarantee Panavision ?
The Commercial Guarantee Panavision only applies when the product is used normally for its intended purpose. Are not considered normal uses of the product:
Loading a backpack with a weight greater than 25 kg, carrying inappropriate objects (sharp, objects emitting intense heat/cold, animals or other), prolonged exposure of the product to hot or cold temperatures significant cold (less than 0 degrees celsius or more than 50 degrees celsius),
Exposure to abrasive products and surfaces as well as solvents, acids, water, etc.
The Commercial Guarantee Panavision will also not apply in any of the following scenarios:
Normal wear and tear of the product,
Of voluntary degradation,
Damage during transport in inappropriate conditions (if applicable, you must contact the transport company),
Defect resulting from maintenance or repair falling within the scope of the Commercial Guarantee Panavision , made by third parties, other than ??? or any repairer approved by us. Indeed, repairs do not fall within the scope of the Commercial Guarantee. Panavision can be carried out by any third party of your choice. Regarding repairs falling within the scope of the Commercial Guarantee Panavision , these must be carried out by ??? or any repairer approved by us, failing which you will no longer be able to benefit from the Commercial Guarantee Panavision .
The Commercial Guarantee is limited to the price of the product concerned, and does not cover indirect damage. In the event of a replacement, an equivalent or close product is offered with a value at least equal to that of the price paid for the item under which the Commercial Guarantee is implemented.
What is the territorial scope of the Commercial Guarantee? Panavision ?
The Commercial Guarantee Panavision applies to all product purchases Panavision carried out in mainland France, subject to the above conditions.
2. Legal guarantees
The Commercial Guarantee Panavision, if applicable, granted applies without prejudice to your right to benefit from the legal guarantee of conformity, under the conditions provided for in Chapter VII, Title I, Book II of the Consumer Code, and that relating to hidden defects. , under the conditions provided for in articles 1641 to 1649 of the civil code.
Any request made under legal guarantees must be sent by registered letter with acknowledgment of receipt (LRAR) to the headquarters of ???
The consumer has a period of two years from delivery of the goods to obtain implementation of the legal guarantee of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
When the contract of sale of the good provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee is applicable to this digital content or this digital service throughout the period. expected supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of its appearance.
The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience for them.
If the item is repaired within the framework of the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the good, but the seller requires replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good.
The consumer can obtain a reduction in the purchase price by keeping the goods or end the contract by being reimbursed in full against return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-compliant good, or if he bears the costs of installing the repaired good or of substitution ;
4° The non-compliance of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer also has the right to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies the reduction in the price or the termination of the contract being immediate. The consumer is then not required to request repair or replacement of the goods beforehand.
The consumer does not have the right to cancel the sale if the lack of conformity is minor.
Any period of immobilization of the item for repair or replacement suspends the warranty which remained to run until delivery of the restored item.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.
The seller who obstructs in bad faith the implementation of the legal guarantee of conformity incurs a civil fine of a maximum amount of 300,000 euros, which can be increased up to 10% of the average annual turnover ( article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects in application of articles 1641 to 1649 of the civil code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the item is kept or to a full refund against return of the item.
For any further information regarding legal guarantees you can contact ??? by mail, email or telephone using the contact details mentioned above.
If confirmed by ??? of the taking over of the goods under the legal guarantee giving rise to the repair or replacement of the non-compliant product, you must return to ??? the product for its compliance by post - Colissimo, said return to be carried out and taken care of by the parties in accordance with the provisions of articles L.217-4 et seq., D.217-1, L.241-6 and following of the Consumer Code. In this regard, ??? will be required to reimburse you for the costs of sending the goods with a view to bringing the goods into conformity within fourteen days at the latest from the day on which you are informed that the goods have been taken over under the guarantee legal. The amount due under this heading is automatically increased by 10% if reimbursement occurs no later than fourteen days beyond this term, by 20% up to thirty days and by 50% subsequently.
Any request made under legal guarantees must be sent by registered letter with acknowledgment of receipt (LRAR) to the headquarters of ???
The consumer has a period of two years from delivery of the goods to obtain implementation of the legal guarantee of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
When the contract of sale of the good provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee is applicable to this digital content or this digital service throughout the period. expected supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of its appearance.
The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience for them.
If the item is repaired within the framework of the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the good, but the seller requires replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good.
The consumer can obtain a reduction in the purchase price by keeping the goods or end the contract by being reimbursed in full against return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-compliant good, or if he bears the costs of installing the repaired good or of substitution ;
4° The non-compliance of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer also has the right to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies the reduction in the price or the termination of the contract being immediate. The consumer is then not required to request repair or replacement of the goods beforehand.
The consumer does not have the right to cancel the sale if the lack of conformity is minor.
Any period of immobilization of the item for repair or replacement suspends the warranty which remained to run until delivery of the restored item.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.
The seller who obstructs in bad faith the implementation of the legal guarantee of conformity incurs a civil fine of a maximum amount of 300,000 euros, which can be increased up to 10% of the average annual turnover ( article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects in application of articles 1641 to 1649 of the civil code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the item is kept or to a full refund against return of the item.
For any further information regarding legal guarantees you can contact ??? by mail, email or telephone using the contact details mentioned above.
If confirmed by ??? of the taking over of the goods under the legal guarantee giving rise to the repair or replacement of the non-compliant product, you must return to ??? the product for its compliance by post - Colissimo, said return to be carried out and taken care of by the parties in accordance with the provisions of articles L.217-4 et seq., D.217-1, L.241-6 and following of the Consumer Code. In this regard, ??? will be required to reimburse you for the costs of sending the goods with a view to bringing the goods into conformity within fourteen days at the latest from the day on which you are informed that the goods have been taken over under the guarantee legal. The amount due under this heading is automatically increased by 10% if reimbursement occurs no later than fourteen days beyond this term, by 20% up to thirty days and by 50% subsequently.